At Rite Way Mobility, we are committed to providing efficient and reliable shipping services. Here's what you need to know about our shipping policy:
Free Ground Shipping:
-
Coverage: We offer free ground shipping on all orders within the contiguous United States, excluding Hawaii and Alaska.
Large Freight Shipments:
-
Additional Costs: In rare cases, large freight shipments may incur additional shipping costs, particularly in rural or hard-to-ship areas.
-
Notification: If additional freight shipping fees are required, our team will notify you as soon as possible.
Shipping Timeframes:
-
Varied Delivery Times: Some items may take longer to arrive than others, depending on size and location.
-
Shipping ETA: For specific shipping estimates, please contact our customer service team.
-
Back Orders: If there is a back order on any of our products, our sales team will inform you promptly about the expected shipping time. Please note that shipping ETAs are subject to change and may experience delays beyond our control.
Delivery Acceptance Steps:
-
No Visible Damage: If the package appears intact, sign and accept the delivery without exceptions.
-
Visible Damage: If the packaging shows visible damage (like holes, rips, dents, or tears), note the extent of the damage in the exceptions area of the delivery slip and accept the delivery. Contact our service department if the product is found to be damaged upon unpacking.
-
Extreme Damage: If the packaging is extremely and obviously damaged, refuse the delivery as "Damaged in Transit." Ensure that both you and the delivery driver sign the Bill of Lading (BOL). Immediately notify our customer service department if a shipment is refused.
-
Concealed Damage: If there is no visible damage to the packaging but the product is damaged, call our customer service department immediately to report the damage. Note that concealed damage claims are limited to 72 hours after delivery for us to file a damage claim and provide a speedy resolution.
Contact Information:
For any queries or concerns regarding our shipping policy or the status of your order, please don't hesitate to get in touch with our customer service team at
(724)-407-0713.