At Rite Way Mobility, our goal is to ensure that you are completely satisfied with your purchase. If you need to return an item, please review our return policy below:
Initiating a Return:
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Return Authorization: Before returning any item, it is mandatory to obtain pre-authorization from us. Contact us at (724)-407-0713.
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Return Authorization (RA) Number: After contacting our customer service team, you will receive a Return Authorization (RA) number.
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RA Number Display: This number must be clearly displayed on the return shipping label or somewhere on the box. We will provide you with the appropriate return address.
General Return Information:
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Return Shipping Costs: Customers are responsible for all return shipping costs.
Specific Non-Returnable Items:
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Power Lift Chair Recliners: No returns accepted.
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Batteries/Used Equipment: No returns on batteries or used equipment.
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Bathroom Products: No returns on bathroom products.
Restocking Fees:
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Scooters and Power Wheelchairs:
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25% restocking fee on items returned within 15 days of purchase in new condition.
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Rollators, Walkers, Canes & Accessories:
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10% restocking fee on items returned within 15 days of purchase in new condition.
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Return Conditions:
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Original Packaging: Items must be returned in their original packaging.
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Proof of Purchase: Original receipt or proof of purchase is required.
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Refund Processing: Refunds will be processed to the original credit/debit card used for purchase.
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In-Store Returns: Please inquire with our customer service team for details regarding in-store returns.
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Exchanges: In cases of defective or damaged items, exchanges may be available. Contact our customer service for more information.
Contact Information:
For any queries or to initiate a return, please reach out to our customer service team at (724)-407-0713 or service@ritewaymobility.com. They are ready to assist you with any questions or concerns you may have.